Currency
We conduct all business in Australian dollars, but you can pay using any currency you prefer via Paypal. It will be converted from your local currency to AUD by Paypal. To check current exchange rates you can use the online service at www.oanda.com/currency/converter.
Payment Methods
We accept payments via the Paypal, direct bank deposit, and online credit card.
Paypal
Once you have added items to your cart just select "Proceed to checkout" or "Checkout with Paypal" and follow the steps. Either option will work.
Bank Direct Deposit
Once you have added items to your cart, select "Proceed to checkout" and complete the shipping details. You will then be given an option to pay either by Paypal or direct deposit. Select the "direct deposit" option and proceed. Direct deposit can take several days to be processed, particularly if you're not with the same bank as us (NAB), so this is a fairly slow payment option unfortunately.
Credit Card
Once you have added items to your cart, select "Checkout with Paypal". Don't worry, you don't need to have a Paypal account or sign up with them! Once you reach the Paypal screen you will see it is divided into two halves. The right half is for people logging in with an existing Paypal account or signing up for Paypal, while the left half will allow you to enter your credit card details and submit them just as you would with any other payment gateway. Fill in the credit card details and submit the payment.
Shipping
Our objective is to always ship within 24 hours. We'll happily ship anywhere in the world, but delivery times will vary. We generally use Australia Post for both domestic and international destinations since they are quite cheap and deliver fairly fast. So far we have shipped to many countries including:- Australia (obviously!)
- Belgium
- Czech Republic
- England
- France
- Germany
- Ireland
- Israel
- Italy
- Latvia
- New Zealand
- Singapore
- South Africa
- Sweden
- Switzerland
- United States
Delivery times within Australia are generally within 2 and 7 working days of placing your order. Delivery times to our international customers can vary, however is usually between 10 working days and four weeks.
Customers in metropolitan Melbourne, Geelong, Ballarat and Bendigo also have the option of Saturday delivery within a certain range. Click here for more information.
Shipping cost is calculated by the shopping cart software depending on a combination of the weight and destination, so a price can't be determined until you've put items in your cart and begun the checkout process. Just as a guideline, some typical shipping costs for various scenarios are as follows:
One or two items (eg: EtherTens or Elevens) shipped within Australia: AU$5.85.
Four to six items shipped within Australia: AU$11.95.
One or two items shipped to the US or Europe: AU$9.30.
Four items shipped to the US or Europe: AU$21.30.
Special Note: South Africa
The only destination country we've had big problems with so far is South Africa. With a package loss rate of about 50% we won't ship to South Africa anymore except by international courier with package tracking and insurance, so minimum charge (the base) rate for all packages to ZA has now been set to $55. Sorry, but it's not worth our while shipping there any other way when so many packages just vanish with no explanation. Please email support@freetronics.com for a quote before ordering.
